Keep the page open
If an upload is still in progress, keep the RentSeal tab open until it finishes. Closing or refreshing the page may interrupt an active upload.
If the upload fails
- Check that your internet connection is working.
- Try the upload again.
- If RentSeal asks you to select the file again, choose the original photo from your device.
- Try uploading one file at a time if several files are failing.
Check your browser
If uploads repeatedly fail, reopen RentSeal and select the photo again. Using a current version of a modern browser can also help avoid compatibility problems.
Still not working?
Contact RentSeal support and tell us which page you were using, what happened and what device or browser you were using.
Do not email sensitive rental evidence to support unless the support team specifically asks for it.
Still need help?Contact RentSeal support and tell us what you were trying to do.
Contact support