Help articles
Browse 34 guides covering everything from documenting your first room to sharing an Evidence Pack and managing your account.
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Getting started
Learn the basics and get your first rental record set up.
4 guidesCreate your RentSeal accountGet started with your RentSeal account.Add your first rentalCreate a rental record and add the basic property details.Add and organise roomsSet up rooms so your evidence stays organised.What should I photograph when moving in?A practical checklist for documenting your rental.
Photos & evidence
Capture, upload and organise evidence throughout your rental.
5 guidesUpload photos and evidenceAdd photos to your rental record from your device.Camera access is deniedAllow RentSeal to use your camera in your browser or device.I can’t upload a photoTroubleshoot common upload problems.Organise evidence by roomKeep photos connected to the correct part of your rental.What makes useful rental evidence?Learn what makes documentation easier to understand later.
Evidence Pack
Create, download and securely share your rental record.
4 guidesHow do I create an Evidence Pack?Create a clear report from your RentSeal record.Download your Evidence PackSave an available Evidence Pack to your device.Share your Evidence Pack securelyCreate a secure link when you need to share your record.My Evidence Pack share link no longer worksWhat to do when a previous secure share link is unavailable.
RentSeal Protection
Understand the one-time upgrade and sealed rental records.
4 guidesWhat is included in RentSeal Protection?See the features included when you protect a rental.How does RentSeal keep my rental record unchanged?Understand protected and timestamped rental documentation.How RentSeal Protection pricing worksUnderstand the one-time payment for each protected rental.Evidence storage with RentSeal ProtectionLearn how storage differs for records with RentSeal Protection.
Account & security
Access your account and understand important account controls.
5 guidesSign in to RentSealSign in with the code emailed to you. No password.My sign-in email does not workUse the code in the newest email, and why an older link can fail.Export your account dataKeep a copy of available account information.Delete your RentSeal accountUnderstand what to consider before deleting your account.Keep your RentSeal account secureSimple steps for protecting access to your rental records.
Privacy & security
Learn how private records, storage and secure sharing work.
4 guidesWho can see my rental record?Understand access to your private RentSeal records.How RentSeal stores your dataLearn about storage of your account and rental information.How secure sharing worksUnderstand how RentSeal share links provide access to a record.Privacy choices and account controlsFind the privacy and account controls available to you.
Troubleshooting
Quick fixes for common problems while using RentSeal.
5 guidesAn upload is stuck or failedWhat to try when an evidence upload does not complete.RentSeal cannot access my cameraCheck browser and device camera permissions.I cannot sign inTroubleshoot common account access problems.A secure share link is unavailableCreate a fresh link when an older link cannot be opened.RentSeal is not working correctly in my browserBasic browser troubleshooting without changing your record.
Billing & payments
Understand RentSeal pricing, payments and receipts.
3 guidesCan't find what you're looking for?Contact RentSeal support and tell us what you were trying to do. We'll help point you in the right direction.
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